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Privacy Policy
Effective date: 1 January 2026
Sotxvaly operates sotxvaly.com. This page explains what personal information we collect, how we use it, and your rights.
1. Information We Collect
When you place an order we collect:
- →Name — to address your order and receipt.
- →Phone number — so our courier can contact you for delivery.
- →Delivery address — to ship your order.
We do not collect credit card numbers, bKash PINs, or any financial information. All transactions are Cash on Delivery.
2. How We Use Your Information
- →To process and fulfil your order.
- →To send you an order confirmation and PDF receipt by email.
- →To share your name, phone, and address with Carrybee for delivery purposes.
- →To respond to your enquiries and provide customer support.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Sharing With Third Parties
Your delivery details are shared with Carrybee solely for the purpose of delivering your order. We may also share information if required by law.
4. Data Retention
We retain order information for up to 3 years for accounting and customer service purposes. After this period, your data is deleted or anonymised.
5. Cookies
Our website uses minimal cookies to store your shopping cart across sessions. We do not use tracking or advertiser cookies. No personal data is stored in cookies.
6. Your Rights
- →Request access to the personal data we hold about you.
- →Request correction of inaccurate data.
- →Request deletion of your data, subject to our retention obligations.
To exercise these rights contact us at hello@sotxvaly.com.
7. Security
Our website uses HTTPS encryption. Order notification emails are sent through Resend, a secure transactional email provider.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.